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Requirements for address document

This article covers the requirements for your address document and its photo: accepted document types, image formats and quality, and the most common reasons a photo is rejected.

To complete verification successfully, your documents have to meet the verification requirements.

Sumsub does not specify which documents, regions, and data are acceptable, or any other verification conditions. The companies you verify for determine these based on local regulations and internal policies.

The default requirements are listed below.

Image requirements

To rule out quality issues, we recommend that your image is:

  • An original photo or scan in JPG, JPEG, PNG, or PDF format

  • At least 100 KB or 300 DPI

  • In color, high-quality, and readable

  • All corners fully visible

Do not upload:

  • Animated images

  • Black-and-white photos

  • Images containing foreign objects or graphic elements

  • Images edited with graphics software or converted to PDF

Address document requirements

The uploaded document must:

  • Be issued within the past three months, with the date visible

  • Be in good condition (not scratched, stained, or torn)

  • Show full name, issue date, issuing company/authority, full home address with an indication of city, street, house and flat number)

  • Match the name on the ID document

If you use an ID document as proof of address, it must be:

  • Valid for at least one month from the date of upload

  • In good condition (not scratched, stained, or torn)

  • Complete with important data (full name, date of birth, photo, document number, issue/expiration date) and a clear MRZ (Machine-Readable Zone)

Common reasons for document rejection

Issue

Solution

Missing info

Make a photo of your document on a flat surface and ensure the issuing company, name, address, and other relevant details are clearly visible.

Graphics software signs

Do not apply filters, effects, or adjust contrast. Do not hide sensitive data digitally - use physical objects if needed.

Type

Ensure the document type matches one from the default supported document list. Note that requirements may vary by project.

Screenshot

Use the original photo or scan. Do not convert images to PDF.

Validity

The document must be issued within the past three months, with the issue date clearly visible.

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