To ensure successful verification, make sure your document meets all requirements.
Sumsub does not specify which documents, regions, and data are acceptable, or any other verification conditions. The companies you verify for determine these based on local regulations and internal policies.
The default requirements are listed below.
Image requirements
The uploaded image must be:
An original photo, notarized copy (with notary seal and signature) or scan
PDF (for digital documents only), JPG, JPEG, or PNG format
At least 100 KB or 300 DPI
In color
High-quality and readable
With all corners visible
Has photos of one or two document sides (depending on the platform regulations for which you’re verifying)
Do not upload:
Animated images
Screenshots
Black-and-white photos
Images with foreign objects or graphic elements presented
Images edited with any graphics software or converted to PDF
Identity document requirements
The uploaded document must be:
Valid for at least one month from the date of upload
In good condition (not scratched, stained, or torn)
Complete with important data (full name, date of birth, photo, document number, issue/expiration date) and a clear MRZ (Machine-Readable Zone)
Common reasons for identity document rejection
Issue | Solution |
Watermarks | Ensure you are not using any third-party camera apps that leave watermarks on your photos. |
Blur | Place your document on a flat surface and hold your mobile phone parallel with the surface when photographing.
If using a laptop or desktop webcam, keep your elbow firmly on the table while holding your document.
Do not position your camera too close to the document.
To focus your camera, tap the screen of your mobile phone on the document. |
Glare | Avoid photographing your ID under direct light, especially if it has a reflective surface. |
Missing info | Photograph your document on a flat surface, ensuring the serial number, hologram, photo, MRZ, and other relevant details are clearly visible (slightly tilting the ID may help). |
Foreign objects/persons | Ensure no one else is visible in the photo, and that your fingers do not cover any data |
Graphics software signs | Do not apply filters, effects, or adjust contrast. Do not hide sensitive data digitally; use physical objects if needed. |
Poor quality | Use a high-resolution camera and do not resize the file before uploading. |
FAQ
Can I verify my account if my ID is expired and I only have a government receipt confirming that a new one is being issued?
Unfortunately, we cannot accept expired documents or any documents that are not on the general list of acceptable identity documents. Please use an alternative ID or contact the company you’re verifying to get further instructions.